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#212 Put People First to Grow Profitability

https://conveniencematters.com/episode-player/3437/212-put-people-first-to-grow-profitability.mp3?stats-code=cmsite

Michel Falcon // hospitality industry entrepreneur

Would you go back to a store where they genuinely cared about you, your pet, your hobbies and sold your favorite coffee and food? This guest knows you will.

Michel Falcon, hospitality industry entrepreneur

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS


Posted On February 10, 2020

Posted By Convenience Matters

Posted In General Convenience

Tagged convenience stores customer experience gas stations NACS

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#211 Design the Ideal Customer Experience

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Whether it's for food, fuel, drinks or snacks -- about half of the U.S. population is at a convenience store every day. We sell 80% of the country's fuel and we are 4% of the total U.S. economy. We'll talk about what we see at stores -- and what the future may hold -- as long as it's convenient.

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