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#222 Changes in Customer Behavior During the Pandemic

https://conveniencematters.com/episode-player/3502/222-changes-in-customer-behavior-during-the-coronavirus-pandemic.mp3?stats-code=cmsite

Jose Luis-Gomes, President North America, dunnhumby

The retail climate was shifting rapidly from brick-and-mortar to online in 2019 and early 2020, but rapidly evolving changes in consumer ability to shop is moving that shift even more dramatically in light of the coronavirus pandemic. How can retailers maintain the relationships they’ve made with consumers during this period?

Jose Luis-Gomes, President North America, dunnhumby

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

Jeff and Donovan

Posted On April 6, 2020

Posted By Convenience Matters

Posted In General Convenience

Tagged convenience stores coronavirus dunnhumby Fuels Institute NACS pandemic retail

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Whether it's for food, fuel, drinks or snacks -- about half of the U.S. population is at a convenience store every day. We sell 80% of the country's fuel and we are 4% of the total U.S. economy. We'll talk about what we see at stores -- and what the future may hold -- as long as it's convenient.

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